Refund policy
Refunds:
As it is fully tailored to your body shape and you only, return and refunds are not accepted generally.
Alterations:
- If alterations are required and we judge that it was our tailoring team that is at fault, we will offer free of charge alteration, replacement, with an amount that we think it is fair and reasonable for any alterations or replacement. You will send the garments back to us with some photos and instructions on what to alter.
- In some cases alterations are required and we judge that the fit was correctly done according to our standard. This means either you change your mind on the fitting, or want something that is differ from the standard, or have lost/ gained some weight since measurements. We will quote you for the alterations or replacement cost, as sometime we cannot alter it locally, or a brand new garment will need to be made.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact (+965) 98090782 via phone or What'sapp if you have any issues.